Shipping policy
Shipping Policy
Thank you for shopping with us!
Shipping Methods
Orders are shipped using a variety of trusted shipping carriers depending on the destination and service availability. In most cases, we ship through USPS, though we may use other carriers when appropriate.
Order Tracking
Every order includes a tracking number. Once your order has shipped, you will receive tracking information so you can monitor your package’s progress.
Lost, Stolen, or Missing Packages
Once a package has been accepted by the shipping carrier, it is in the carrier’s possession and control.
If your package is:
- Lost by the shipping carrier, or
- Marked as Delivered but cannot be located,
we are unfortunately unable to issue refunds or replacements, as these situations are outside of our control.
If your tracking shows your package as delivered but you have not received it, we recommend:
- Checking around your property and with household members.
- Asking neighbors if the package was delivered to them by mistake.
- Contacting the shipping carrier directly to open a missing package claim.
We will gladly provide any shipping information you need to assist with the carrier’s investigation, but we cannot be held responsible for packages that are lost, stolen, or marked as delivered by the carrier.
Questions
If you have any questions about your order or shipment before delivery, please don’t hesitate to contact us